The company is run by Managing Director Andy Laird and his fellow director Robert Flude; both have been in the industry for over 40 years and have a wealth of experience in all areas of the flooring industry.
As retailers, Fludes Carpets believes that providing excellent customer service and a comfortable shopping environment is the key to continued success. As founder members of the Carpet Foundation and members of the trading standards “Buy With Confidence” scheme and the Checkatrade organisation, the company underlines its determination to be reliable and trusted by their potential clients.
Sourcing good products and negotiating keen prices mean that Fludes Carpets’ customers have a good choice of branded products at a competitive price, and these two key retailing tenets are high on the list of the philosophy of the company.
Fludes Carpets has an experienced team of staff in each of the five local stores, and many of the staff have worked for the company for over 20 years, so clients can be assured of sound and helpful advice about their flooring requirements.
Fludes Carpets has won a number of awards over the last 5 years, including being voted as Best Flooring Retailer 3 times over this period. “Every year we set the challenge of improving our stores, our staff and the level of service to our customers” MD Andy Laird says, “so each year we have to move the bar higher”.
We have 3 company objectives that help us in this endeavour.
- To provide great customer service
- To have modern, clean and welcoming stores
- To have happy and well trained staff
712-714 Christchurch Road
Tel: 01202 309296